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TERMS & CONDITIONS
Palazzo Motor Lodge Terms & Conditions of Booking
Palazzo Motor Lodge Terms & Conditions of Booking
Palazzo Motor Lodge strongly recommend that travel insurance is purchased to cover costs arising from unforeseen circumstances and changes in travel plans! If the Government advises us of a COVID-19 lockdown NO cancellation fees will apply for cancelled reservations. *COVID-19 Palazzo Motel as of Friday the 3rd of December 2021 will only accept guests aged 12 and over who have been double vaccinated (or have an exemption). Guests will be required to show their government My Vaccine Pass at check-in.
- Check-in is available from 2pm – 9pm on the day of arrival. Check-out time is 10am on the day of departure. Early check-in and/or check-out is by arrangement only.
- If arriving after 6.00pm please contact us to arrange a Late Check-in
- Payment for all accommodation must be made in full on the day of arrival at check-in (if not already done so). Overdue/recovery charges will be made if your account is not paid on time.
- No visitors are allowed in rooms after 9pm. Any damage to the room or property will be charged, plus a charge for any resultant loss of income if applicable. Palazzo has a strict No Gathering policy.
- Smoking is not allowed in any of our rooms and only in designated areas of the property. If you do smoke, then you will be charged appropriate cleaning and loss of income charges.
- Credit Card guarantees: All reservations require authorisation of a valid credit card (VISA Debit Cards Not Accepted) deposit/withdrawal.
Standard cancellation/refund policy: Cancellations up to Seven days incur no charges. Within 7 days One nights accommodation will be charged. Within 3 days the total amount for the booked accommodation will be charged. If the Government advises us of a COVID-19 lockdown NO cancellation fees will apply for cancelled reservations. We recommend you take Travel Insurance to cover any late cancellation charges you may incur. Special conditions apply to Group quotations/reservations and conference bookings.
Please note: Payments made using Visa and MasterCard credit cards will incur a 2.5% surcharge fee. Payments made using American Express and Diners Club credit cards will incur a 5% surcharge fee. Palazzo motel offers contactless payment via the Windcave system. - Changes in reservation term: Any change in reservation term will be treated as a new booking and additional charges may apply. Any extension to a booking is subject to availability of rooms. Earlier departure than the reserved date will not result in a refund.
- Palazzo Motor Lodge has a strict no animal policy.
Cancellation/refund policy:
Cancellations up to Seven days incur no charges. Within Seven days One nights accommodation will be charged. Within Three days the total amount for the booked accommodation will be charged. Special conditions apply to Group quotations/reservations and conference bookings. If the Government advises us of a COVID-19 lockdown NO cancellation fees will apply for cancelled reservations.
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